HEADSET
Meta Quest 3
Check the lenses, cameras, and charging port. Keep the lenses away from direct sunlight.
PMG x STEP INC.
One kit.
Every visit.
Prepare the equipment. Keep it clean. Pack it with care. Start each visit ready.
PMG VR kit care guide
01 / EQUIPMENT
Know your kit.
Two Samsonite carry-ons. Each case holds two headsets and four removable batteries.
CONTROLLERS
Two Touch Plus controllers
Check both controllers and wrist straps. Confirm both controllers work before a visit.
STRAP + BATTERY
BOBOVR S3 Pro
Check the strap and B100 battery. Charge the battery separately from the headset.
TWO BATTERIES PER HEADSET
BOBOVR B100
Keep one charged spare for each headset. Count four removable batteries in each case.
Check the small items.
Full kit: four headsets, eight controllers, and eight removable batteries in two cases.
Check chargers, USB-C cables, lens protection, and clean optical microfiber cloths before you leave.
02 / PREPARE
Ready before they arrive.
Test the full experience before the visit. Allow time to charge and solve any problem.
01
Check the equipment
Inspect the headset, strap, battery, and controllers. Check for damage and loose connections.
02
Check the charge
Check the headset and B100 charge levels. Confirm both controllers respond.
03
Test the visit
Open the intended experience. Check its image, sound, and controls in the visit room.
Pre-visit checklist
03 / CHARGE
Two batteries. Two checks.
Charge the Quest 3 and B100 separately. Check each battery before you put the kit away.
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Charge the headset
Connect the supplied Quest charger and cable to the headset. Place it on a dry, open surface.
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Check the headset light
Orange means the headset is charging. Green means it is fully charged.
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Charge the B100 separately
Remove the B100 from the strap. Use the original Quest charger or a 5 V, 3 A charger.
Connect the charger to the battery's USB-C input.
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Check before use
Press the B100 button once to check its level. Disconnect the wall charging cables before the visit.
Fit the charged B100 to the strap. Connect the strap cable to the headset. Check that the headset shows charging.
Keep charging equipment in the open.
Do not charge inside the closed case. Keep charging ports dry. Stop using damaged cables or equipment.
04 / CLEAN
Clear lenses. Clean contact points.
Power off the headset before cleaning. Check the manufacturer's care instructions for each part.
Optical lenses
Use only a clean, dry optical microfiber cloth. Wipe gently. Do not use liquids, chemicals, or wet wipes.
Headset and controllers
Remove surface dust with a clean microfiber cloth. Follow Meta's care guide for further cleaning.
Strap and face contact parts
Follow the instructions for the fitted parts. Let all cleaned parts dry fully before use or packing.
05 / PACK
Close the visit with care.
Power off the headset. Let equipment cool before packing. Store the kit in a cool, dry place.
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End and power off
Close the experience. Hold the headset power button until the power menu appears. Select Power off.
Remove the B100 from the strap. Disconnect cables and let the equipment cool.
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Clean and count
Clean the contact surfaces and lenses. Count two headsets, four controllers, and four removable batteries per case.
Check chargers, cables, lens protection, and cloths.
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Place each item securely
Use the two Samsonite carry-ons. Protect the lenses. Keep cables away from lenses and controls.
Keep removable batteries and controllers secure.
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Check the lid
Close the case gently. Never force it shut. Rearrange items if the lid presses on the headset or strap.
Keep the lenses away from sunlight.
Protect the headset during use, transport, and storage. Do not leave the kit in a hot vehicle.
For long storage, remove the B100 and keep its charge between 60% and 80%.
06 / HELP
A quick check can help.
Use the checks below. Contact Step if the problem remains.
The headset has no charge light.
Check the wall socket and cable connections. Use the supplied Quest charger and cable. Allow warm equipment to cool.
Contact Step if the headset still does not charge.
The B100 does not show its charge level.
Press its button once. A very low battery can take time to show a charging light.
Remove it from the strap and charge it separately. Follow the BOBOVR guide below.
A controller does not respond.
Check its battery level in the headset. Follow Meta's instructions for its battery and connection.
Test both controllers before the next visitor uses the headset.
The image looks blurred.
Check the headset position and lens spacing. Use the training guide to adjust the fit.
Check for lens marks. Clean with a dry optical microfiber cloth only.
The case does not close easily.
Open the lid and check each item's position. Move loose cables away from the lid.
Never press the lid onto the equipment. Contact Step if you cannot pack it securely.
NEXT / THE EXPERIENCE
The kit is ready.
Guide the visit.
Open the training guide for fit, controls, and a comfortable visit.